Industry
Salesforce for Education
Universities, colleges and training providers face growing pressure to recruit, retain and support learners in a competitive market. We help education institutions use Salesforce to deliver a connected experience for prospective students, current learners, faculty and alumni.
The challenge
Common challenges in education
These are the issues we hear most often from leaders in your sector. Sound familiar?
- Disjointed recruitment, admissions and student support systems
- Limited insight into student engagement and at-risk learners
- Manual processes for enquiries, applications and communications
- Alumni and donor data siloed from the rest of the institution
How we help
Our approach for education
Student lifecycle CRM
A single platform for enquiries, applications, enrolment, support and alumni engagement.
Personalised journeys
Targeted communications across email, SMS and portals that meet learners where they are.
Self-service portals
Experience Cloud sites for applicants, students and alumni to access information and services on demand.
Higher enrolment, better student outcomes and a lifelong relationship with every learner.
Recommended services for education
Experience Cloud
Build branded portals and communities that connect customers, partners and employees to your data.
Marketing Cloud
Plan, automate and measure personalised campaigns across email, mobile, web and ads.
Service Cloud
Deliver faster, more personal customer service across every channel from a single console.
Explore other industries
Healthcare
Coordinate care, engage patients and operate compliantly on a trusted platform.
Hi-Tech
Scale go-to-market, support customers globally and unlock data across product, sales and success.
Manufacturing
Connect the shop floor to the customer with a single view of orders, accounts and service.